Comments for Grow Your Key Talent http://growyourkeytalent.wordpress.com Rebecca Morgan's Insights & Information For Developing Your Star Staff Tue, 10 Nov 2009 02:26:33 +0000 http://wordpress.com/ hourly 1 Comment on Service secrets from the world’s most luxurious hotel by alaadia http://growyourkeytalent.wordpress.com/2009/01/16/service-secrets-from-the-worlds-most-luxurious-hotel/#comment-5175 alaadia Tue, 10 Nov 2009 02:26:33 +0000 http://growyourkeytalent.wordpress.com/?p=252#comment-5175 How's your family? buy dbol nolvadex online http://www.stumbleupon.com/stumbler/med-brother/ buy nolvadex Good-bye! I haven't seen you for weeks. buy mexican clenbuterol nolvadex online <a href="http://www.stumbleupon.com/stumbler/med-brother/" rel="nofollow">buy nolvadex on line </a> buy liquid nolvadex Please, thank your sister for me. How’s your family? buy dbol nolvadex online http://www.stumbleupon.com/stumbler/med-brother/ buy nolvadex Good-bye!

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]]> Comment on Sales techniques learned from Indian shopkeepers by tarunkumar http://growyourkeytalent.wordpress.com/2008/02/05/sales-techniques-learned-from-indian-shopkeepers/#comment-5166 tarunkumar Thu, 10 Sep 2009 09:18:51 +0000 http://growyourkeytalent.wordpress.com/?p=102#comment-5166 Hi Nice Article ! I am residing in india and work for marble co.Our marble showroom located at new delhi.we serve beverages to our customer and use some those above techniques. Actually we want our customer fill the feedback form.How should we motivate our customer to give us feedback for our services ? Any idea ? Thanks Hi

Nice Article ! I am residing in india and work for marble co.Our marble showroom located at new delhi.we serve beverages to our customer and use some those above techniques.

Actually we want our customer fill the feedback form.How should we motivate our customer to give us feedback for our services ? Any idea ?

Thanks

]]> Comment on Is training punishment for your people? by The Relationship Guy http://growyourkeytalent.wordpress.com/2009/02/23/is-training-punishment-for-your-people/#comment-5104 The Relationship Guy Sun, 31 May 2009 07:54:31 +0000 http://growyourkeytalent.wordpress.com/?p=275#comment-5104 Excellent insight. There is a common perception that training is only applicable when things are going wrong. I work with clients to think proactively rather than reactively. Reactive companies use training as a corrective or punitive measure: "You did something wrong so go to training." It tends to come after the fact and after a problem has arisen. Proactive training is an investment in employees. It builds skills and prevents undesirable behaviors. Employees feel valued rather than punished. It goes hand in hand with leadership. If leadership is always putting out fires they will not see the long-term benefit of proactive training. The good news is that there are leaders who understand that training can boost any number of competencies. There's really no good and bad to a company's approach to training. It's just that each approach leads in very different directions. Regards, Guy Excellent insight. There is a common perception that training is only applicable when things are going wrong. I work with clients to think proactively rather than reactively.

Reactive companies use training as a corrective or punitive measure: “You did something wrong so go to training.” It tends to come after the fact and after a problem has arisen.

Proactive training is an investment in employees. It builds skills and prevents undesirable behaviors. Employees feel valued rather than punished.

It goes hand in hand with leadership. If leadership is always putting out fires they will not see the long-term benefit of proactive training. The good news is that there are leaders who understand that training can boost any number of competencies.

There’s really no good and bad to a company’s approach to training. It’s just that each approach leads in very different directions.

Regards,

Guy

]]> Comment on Brunei bank managers are stars! by Wan Hefnie Hamidon http://growyourkeytalent.wordpress.com/2009/05/04/brunei-bank-participants-are-stars/#comment-5047 Wan Hefnie Hamidon Mon, 04 May 2009 15:10:01 +0000 http://growyourkeytalent.wordpress.com/?p=304#comment-5047 Dear Readers, Wow! This just shows that we connect & click with the outside world. Ms Rebecca Morgan is from San Jose and we're only a tiny country of Brunei Darussalam in South East Asia. I'm one of the participants in this course and I truly enjoyed the 5-days of this training. I fully concur with Ms Rebecca's words and it brought our confidence to sky-high. It certainly was an experience not to be missed and money well spent. Hats off to Ms Rebecca Morgan and our HR to bring her to our country 'The Abode of Peace'. Thank you!! Dear Readers,
Wow! This just shows that we connect & click with the outside world. Ms Rebecca Morgan is from San Jose and we’re only a tiny country of Brunei Darussalam in South East Asia. I’m one of the participants in this course and I truly enjoyed the 5-days of this training. I fully concur with Ms Rebecca’s words and it brought our confidence to sky-high. It certainly was an experience not to be missed and money well spent. Hats off to Ms Rebecca Morgan and our HR to bring her to our country ‘The Abode of Peace’. Thank you!!

]]> Comment on What’s your definition of above-and-beyond service? by Rachel http://growyourkeytalent.wordpress.com/2008/05/21/whats-your-definition-of-above-and-beyond-service/#comment-5031 Rachel Mon, 13 Apr 2009 07:02:42 +0000 http://growyourkeytalent.wordpress.com/?p=121#comment-5031 In any high end hotels, it is more of an etiquette in showing the guests to their rooms. Being a guest, it it etiquettely mannered if they are to be escorted to their room and to have a decency to tip the concierge staff for carrying their luggages. Usually, high class travelers would love to be escorted into their room and following with a small tips for the concierge in appreciation to their assistance. This is more for a high class traveler. People like Foo Lai Nee is not a high class traveler, and does not possess the etiquette to enjoying such service. In any high end hotels, it is more of an etiquette in showing the guests to their rooms. Being a guest, it it etiquettely mannered if they are to be escorted to their room and to have a decency to tip the concierge staff for carrying their luggages.

Usually, high class travelers would love to be escorted into their room and following with a small tips for the concierge in appreciation to their assistance.

This is more for a high class traveler. People like Foo Lai Nee is not a high class traveler, and does not possess the etiquette to enjoying such service.

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