• Customer Service/Calming Upset Customers

Read Rebecca’s articles on Customer Service/Calming Upset Customers.

Calming Upset Customers Calming Upset Customers (book) – How do you make your upset customers happy? What can you do to ensure upset customers will return, will be satisfied, and will refer others to you? Learn what upset customers want, how to calm them, and how to retain their business. Upset customers are a part of every organization. If they are responded to promptly and professionally they will become some of your most loyal customers. You’ll learn how to do this. Having sold over 150,000 copies, this business best seller has been featured in USA Today, Oprah Winfrey, Home Office Computing, and National Public Radio.

Read more about or order the book and/or video, Calming Upset Customers.

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