Posted tagged ‘people development’

Is every staff person a salesperson?

February 24, 2009

In this economy, every employee must become a salesperson. You can’t afford to have anyone on staff who isn’t doing some marketing effort.

You may think that accounting, HR, facilities, and other support staff are immune from cementing relationships with customers, encouraging current clients to buy more, or unearthing new opportunities. Even engineers, manufacturing workers and receptionists can step up to have a sales attitude. When trained and incented, these people can become solid lead generators.

But how do you turn someone who doesn’t have a sales personality into someone who seeks out sales possibilities? That’s where we come in. We partner with you to develop a meaningful reward system and give them the knowledge and skills to take the plunge. The concepts can be easy, like expanding their connections in LinkedIn to encouraging them to have upsell conversations any time they interact with a customer.

When people understand that they are not only helping your current and potential customers, but are possibly saving their own jobs, they are motivated to act! But only when given the right resources to be successful.

Review our basic outline here. This can be customized specifically to your company’s target group. Depending on the group’s technical capabilities, we can include how they can appropriately respond to blogs mentioning your company, using Twitter effectively, and expanding their presence at LinkedIn and other professional social media.

Call us today to discuss how we can help you expand your sales force to every employee! 408/998-7977

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How to keep developing your key talent even when budgets are slashed

January 8, 2009

Stellar employees highly value enhancing their skills. Studies show that professional development is a key factor in attracting and retaining top talent. So what do you do if your professional development budget phoneis slashed? You get creative. And we’ll help.

We’ve found a trend among out clients that most want to have regular learning experiences but also want staff to be away from their jobs for shorter time frames. Also they don’t like having to spend money on travel, even if the seminar or conference is relatively local.

Enter a development tool that many have yet to try — teleseminars! These are seminars over the phone. Teleseminars are the most cost- and time-effective way to provide professional development. In about an hour you can learn new ideas and create a development plan to increase your productivity and effectiveness.

These are different than webinars because you don’t have to be near your computer, just any phone. Enjoy learning from your desk or while away from your desk through the ease of a teleseminar. You can take our teleseminars at work, at home, in an airport, hotel room — wherever you and your phone are. They have the same audio components as a webinar but without the tech problems many webinars entail. Attendees still receive visuals in advance — PowerPoint slides and/or handouts — just print them and take them wherever you’ll be for the call.

And talk about time and cost effective — in under an hour, a teleseminar can focus on a key topic and even include lots of participant interaction. So the learner isn’t just listening to a lecture — they are sharing their experiences and deepening their thinking and understanding on a topic. They hear what others have to say about the topic that will help expand their perspective and options. And they walk away with an action plan to implement the ideas at work.

All this for a fraction of what it costs for in-person registration fees, travel expenses and lost productivity.

Come attend one of our monthly teleseminars. I’ve been conducting teleseminars for 15 years and have been called “one of the best teleseminar instructors in the world.” (Thanks mom!)

This 50- to 60-minute call will help customer service providers receive insights into their behaviors, but they will provide an action plan to integrate new skills.

We’re offering a special to entice you to experience our January 21 session — 50% off for the first 5 registrants.

While these programs are designed for front-line customer service providers, managers are welcome to attend.

January 21 teleseminar: “Assessing Your Customer Service Skills and Attitudes”

February 18 teleseminar: “How To Not Take Others’ Comments Personally”

Click here for more details